Interactive Voice Response (IVR)
The purpose of Interactive Voice Response (IVR) is to direct callers to the right recipient and keep them on hold if no recipient is available. An automated voice will guide the caller, who in turn can choose between languages, reasons to call, etc.
Almost all call centers and support hotlines use IVR today. If they did not, callers would constantly get the busy tone. MOBILEtechnics will help you implement your very own IVR call center, and the first step is for you to contact us.